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Frequently Asked Question

Common FAQ
BASIC HOME CLEANING

What cleaning service included in basic home cleaning?

Dining Room & Kitchen
– Wiping of hob, hood, sink and tap fittings
– Washing of dishes
– Emptying of trash and disposal
– Clean all floor surfaces
Bathroom
– Scrubbing and washing of toilets, bathtubs, sink and shower
– Clean all floor surfaces
Living Room
– Sweeping, vacuuming and mopping floors
– Wiping and dusting of surfaces including mirrors, windows, tables and cabinets
Bedroom
– Sweeping, vacuuming and mopping floors
– Wiping and dusting of furniture surfaces
– Bed making

Who are your cleaners?

Our cleaners are comprised of foreigner from other countries with a valid permit. All of them had undergone well trained cleaning program to exude professionalism from all of their actions and conversations.

What services we do not provided?

– Car wash

– Outdoor cleaning (Drain etc)

– Fixing blocked drains or pipes

– Moving any items more than 25KG

Do Ant Services provide cleaning tools or should I prepare?

We do provide option for you to select in the app booking process. You may choose to provide your own cleaning tools or request us to provide it. Additional charges will be incurred.

What cleaning tools & supplies should I prepare?

Cleaning Tools

– Broom / Vacuum Cleaner
– Cloth
– Mop & Bucket
– Toilet brush
– Brushes & sponges
– Trash bag
– Ladder (if applicable)

Cleaning Supplies

– Cleaning detergent (Glass, floor & toilet cleaner)
– Brushes, Sponges, Paper & Towels
– Zip / Bleach

What services we do not provided?

– Car wash

– Outdoor cleaning (Drain etc)

– Fixing blocked drains or pipes

– Moving any items more than 25KG

Do Ant Services provide cleaning tools or should I prepare?

We do provide option for you to select in the app booking process. You may choose to provide your own cleaning tools or request us to provide it. Additional charges will be incurred.

MOVE IN/MOVE OUT

What cleaning service included in Move in/Move out cleaning?

Living Room

– Dust and clean ceiling fans dusted and external of lamps. – Clean all dust.

– Wash all windows.

– Vacuum and mop floors.

Bedrooms

– Dust and clean all external lamps and fans.

– Dust and wipe clean all surfaces (cupboards and drawers)

– Vacuum and mop floors. Throw away rubbish.

Bathrooms

– Clean all dust.

– Wash windows.

– Wipe mirror and door. Scrub tile.

– Clean faucets, sinks, bathtub, and shower.

– Clean all cabinets from inside and outside.

– Vacuum and mop floors.

Kitchen

– Dust and clean all external lamps.

– Clean inside and outside of cabinets, sinks.

– Wipe all surfaces – counter tops and tables.

– Vacuum and mop floors.

Who are your cleaners?

Who are your cleaners?

Our cleaners are comprised of foreigner from other countries with a valid permit. All of them had undergone well trained cleaning program to exude professionalism from all of their actions and conversations.

Do Ant Services provide cleaning tools or should I prepare?

We do provide option for you to select in the app booking process. You may choose to provide your own cleaning tools or request us to provide it. Additional charges will be incurred.

Can the cleaner remove my large, unwanted items (like old sofa or renovation left-over trash)?

The cleaner will not be able to remove/dispose large items like sofa and old cupboard. We suggest that you engage a disposal company for this purpose. As for left-over trash from post-renovation works, we will do our best to dispose them within the designated disposal area at your house.

Office Cleaning

What cleaning service included in Office Cleaning?

– Vacuuming office carpet
– Wiping all tables & chairs
– Wiping all cabinets
– Wiping glass door
– Wiping windows
– Wiping & polishing all office phone
– Emptying all rubbish bins
– Cleaning and clearing pantry area

Who are your cleaners?

Our cleaners are comprised of foreigner from other countries with a valid permit. All of them had undergone well trained cleaning program to exude professionalism from all of their actions and conversations.

Do Ant Services provide cleaning tools or should I prepare?

We do provide option for you to select in the app booking process. You may choose to provide your own cleaning tools or request us to provide it. Additional charges will be incurred.

What cleaning tools & supplies should I prepare?

Cleaning Tools

– Broom / Vacuum Cleaner
– Cloth
– Mop & Bucket
– Toilet brush
– Brushes & sponges
– Trash bag
– Ladder (if applicable)

Cleaning Supplies

– Cleaning detergent (Glass, floor & toilet cleaner)
– Brushes, Sponges, Paper & Towels
– Zip / Bleach

Commonly Ask

What if the Cleaner Doesn't Show Up?

-Rest assured with our client attend policy, if selected cleaner not available due to unforeseen circumstances. We will replace another cleaner for you.

If Cleaning Isn't Good Enough

– We take customer satisfaction seriously & ask for specific details about what aspects of the service were unsatisfactory. We will provide a complimentary cleaning of the specific areas of concern with no extra charges.

Changing Plans Last Minute?

-You may contact us via customer service hotline to inform us of any changes or conveniently change your selected service time & date in our mobile applications.

Cleaning at Night?

No, Our operation hour is from 8am till 6pm.

If Cleaners Are Late?

-We will inform our client 15 minutes earlier if our cleaner late due to unforeseen traffic jam or delay from previous client sessions.

Extending Cleaning Time?

-Yes, you may request to extend cleaning time if there no booked session after your session.

Tools and Equipment?

-We do provide cleaning tools & equipment. Additional charges will be incurred.

Additional Services?

-You may let us know selected services you need, we will try our best to accommodate our client needs.

Pets Around During Cleaning?

-Kindly let us know that you have pets in the house. We want to ensure their comfort and safety during our cleaning service. If your pets are more comfortable in a specific room or area, we will start our cleaning in other parts of the house first to minimize disruption for them.