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Terms of Use

ANT UNITY SDN BHD (Registration No.: 202101008225 (1408524-P)) (“Ant Unity”) is a company duly incorporated under the laws of Malaysia and operating the Website known as antunity.com.my and Mobile Application known as “Antz”.

1. Acceptance
By using or browsing our Website and/or Mobile App, you agree that you have read, understood and agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, whether in whole or in part, please discontinue using and/or browsing our platform, which including our Website and Mobile App (“Platform”) immediately.

Please take note that we may modify, amend and/or change any part of our rights under these Terms of Use, Privacy Policy, Refund & Cancellation Policy and/or any Additional Policies without your consent or prior notice. These shall constitute a legally-binding agreement between us and you.

2. Definitions

  • “Account” means a registered account which you may be required to create if you wish to access and utilise the full facilities and features of the Website and/or Mobile App whether as a User or Service Professional;
  • “Additional Policies” means any and all other operating rules, policies, and / or guidelines in addition to the Terms of Use, that may govern the use of the Website and/or Mobile App and which is made known to you from time to time;
  • “Mobile App” means the mobile application operated by Ant Unity known as “Antz”.
  • “Booking Request” means the reservation made by a User and/or Customer via Mobile App for the Services appointment which are to be carried out at the Service Location at the scheduled booking time;
  • “Password” means the password which you may be required to create, provide and use in order to create and use an Account;
  • “Platform” means the Website and the Mobile App;
  • “Service(s)” means:-
    (a) the professional cleaning services and/or packages offered and/or to be rendered by the Professional Cleaner to the customer(s) of Ant Unity;
    (b) the facility provided by the Platform including but not limited to (i) accepting User requests and disseminating them to Service Professional (ii) facilitating customers, Users and Service Professionals to make contact; (iii) any other ancillary or related services;
  • “User” means any customer, individual or company that has (i) used or browsed the Website and/or Mobile App; and/or (ii) submitted a request for professional Service offered by Service Professionals, via the Website and/or Mobile App, in order to receive price quotations, regardless of whether such User ultimately hires or does not hire a Service Professional via the Website and/or Mobile App;
  • “Professional Cleaner” means any individual or company that has signed up to offer their Service to the Users via our Platform;
  • “Service Location” means the address where the Service is to be carried out as identified in the Booking Request;
  • “Terms of Use” refer to these Terms of Use, Privacy Policy, Refund & Cancellation Policy and any Additional Policies as may be modified from time to time;
  • “Terms of Use” refer to these Terms of Use, Privacy Policy, Refund & Cancellation Policy and any Additional Policies as may be modified from time to time;
  • “Website” means (i) the websites bearing the domain antunity.com.my and operated by Ant Unity Sdn. Bhd. which may or may not be of similar names; and (ii) any related or ancillary facilities or functions such as e-mails, SMS, newsletters, notifications or other communication or content.

3. Function and Purpose
3.1 You acknowledge that the Website and Mobile App functions as an online platform for rendering the Services in accordance with the terms and conditions of the Services.

4. Procedures for Subscription of Packages & Booking
4.1 You may now enjoy seamless booking experience with our booking system via our Mobile App. You can subscribe our Services package(s) via our Mobile App by completing the following steps:-

Login Mobile App by filling in your personal data;

  • Choose your home location and preferred type of cleaning;
  • Choose the package that you are desirous to subscribe; and
  • Make payment via payment gateway.
  • For making an appointment and/or reservation for the Services, you are required to complete the following steps:-

Login Mobile App;

  • Choose your home or office location and preferred type of cleaning;
  • Choose your preferred Professional Cleaner and preferred cleaning session time and date (subject to availability);
  • Your booking order will pending acceptance from the Professional Cleaner
  • On the scheduled appointment date, we will deliver the Professional Cleaner to your doorstep, free of charge. For avoidance of doubt, the Services package(s) offered by Ant Unity to the customers shall exclusive of all relevant equipment for rendering the Services. Additional charges shall be required should the customers requires inclusion of the equipment.

Further to the above, in the event during the subscription period should the Customer is desirous to change the Professional Cleaner selected during subscription of Services package(s) due to the reason of unsatisfactory performance, the Customer is entitled to do so by submitting a request to Ant Unity.

5. Appointments
5.1 All appointments and bookings shall be made via Mobile App only. Please note that we accept no liability or responsibility for any failure, disruption, downtime, interruption, delay, inaccuracy or any other non-performance when making appointments and bookings using the Mobile App. User understands and agrees that all dealings or communications with any Professional Cleaner shall be made through Mobile App solely.

6. Representation
6.1 Ant Unity represents and undertakes that the Professional Cleaner possess relevant working permit to render the Services.

6.2 By using or accessing the Website, Mobile App and/or our Services, you represent, warrant and undertake that:

  • you are at least eighteen (18) years of age;
  • you are or intend to be either a Services Professional or User;
  • you have the authority to enter into and accept these Terms of Use;
  • all registration or other information that you are required to submit in order to gain full use of this Website for your intended purpose as a Service Professional or User is true and accurate and that you will maintain the accuracy of such information;
  • your use of the Website, Mobile App and Services offered do not violate any applicable law or regulation which you are subject to; and
  • you agree to make full payment for any Services requested through the use of the Mobile App.

7. License to Access
7.1 We hereby grants you a non-exclusive, revocable license to use the Website and/or Mobile App as set forth in these Terms of Use, provided however that:

  • you will not copy, distribute, or make derivative works of the Website and/or Mobile App in any medium without our prior written consent;
  • you will not alter or modify any part of the Website other than as may be reasonably necessary to use the Website and/or Mobile App for its intended purposes; and
  • you will otherwise act in accordance with these Terms of Use and with all applicable laws.

8. Account
8.1 You may generally use and browse the Website and/or Mobile App without registering or providing your personal details. However, in order to access and utilise the full facilities and features of the Website and/or Mobile App, you are required to create an Account. To create an Account, you must provide and submit your name as per NRIC, phone number, email, date of birth, gender, email address and etc and to create a Password. You may also provide additional optional information at your discretion, which is not required to create an Account but which will help to provide you with a more customised experience when using the Website and/or Mobile App.

8.2 You are solely responsible for safeguarding your Password and shall keep your Password secure at all times. You shall be solely responsible for all activity that occurs on your Account and you shall notify us immediately of any breach of security or any unauthorised use of your Account. Similarly, you shall never use another person’s Account without permission. You agree that you will not misrepresent yourself or represent yourself as another user of the Services offered through the Website and/or Mobile App. You hereby acknowledge and agree that Ant Unity shall not be liable for your losses caused by any unauthorised use of your Account. Notwithstanding, you may be liable for the losses suffered by Ant Unity or others due to such unauthorised use.

8.3 You acknowledge and consent that:-

  • You will not copy or distribute any part of the Website and/or Mobile App in any medium without our prior written authorisation;
  • You will not alter or modify any part of the Website and/or Mobile App other than as may be reasonably necessary to use the Website and/or Mobile App for its intended purpose;
  • You will provide accurate and complete information when creating your Account;
  • You shall not use any automated system, including but not limited to, “robots,” “spiders,” “offline readers,” “scrapers,” etc., to access the Website and/or Mobile App for any unauthorised or illegal purpose without our prior written approval;
  • You shall not in any manual or automated manner collect Service Professional or Users information, including but not limited to, names, addresses, phone numbers, or email addresses, copying copyrighted text, or otherwise misuse or misappropriate Website information or content, including but not limited to, use on a “mirrored”, competitive, or third party site;
  • You shall not recruit, solicit, or contact via any medium, any Service Professional or Users for employment or contracting for a business without our prior, written authorisation;
  • You shall not take any action that (i) unreasonably encumbers or, in our sole discretion, may unreasonably encumber the Website’s infrastructure; (ii) interferes or attempts to interfere with the proper working of the Website or any third-party participation in the Website and/or Mobile App; or (iii) bypasses our measures that are used to prevent or restrict access to the Website and/or Mobile App; and
  • You agree not to collect or harvest any personally identifiable data, including without limitation, names or other Account information, from the Website, nor to use the communication systems provided by the Website and/or Mobile App for any commercial solicitation purposes.

9. Limitation of Liability
9.1 You agree and understand that you must be present at the Service Location and/or premises during the Services appointment and/or the Scheduled Booking Time and shall at all material time do not leave the Service Location and/or premises empty without supervision by your good self and/or your representative.

9.2 In no event shall we be liable for any and all injuries, damages (both economic and non-economic) and losses of any type, which may occur to you or persons booked under your Account. You hereby fully and forever release and discharge Ant Unity, its insurers, staff, directors and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated or unanticipated, resulting from the use of the Services.

9.3 Notwithstanding the foregoing, you agree that if there is a dispute between User on the Website, or between User and any third party, you acknowledge and agree that we are under no obligation to be involved. in the event that a dispute arises between you and one or more Users or any third party, you hereby release Ant Unity, its officers, managers, members, directors, employees, attorneys, agents, and successors in rights from any claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, foreseeable or unforeseeable, disclosed or undisclosed, arising out of or in any way related to such disputes and/or the website or any Service provided thereunder.

9.4 You agree to be solely responsible for your personal belongings, the safety and wellbeing of your guest(s) and yourself during the Services appointment.

9.5 You expressly acknowledge and agree that the use of the Website and/or Mobile App is at your sole risk. Ant Unity, its officers, directors, employees and agents make no warranties and/or representations and disclaim all warranties, representations and/or conditions whether express or implied arising or resulting from or under and in connection with the website and from your use or inability to use thereof including but not limited to:-

  • the accuracy, completeness, merchantability, satisfactory quality, uninterrupted or error-free service or operation, continuity and availability of service or operation, compatibility and usability with third party or other services, fitness for a particular purpose, quiet enjoyment, and noninfringement of third party rights of the website or any service that we provides
  • any errors, mistakes, omissions or inaccuracies in any material, content, message, transmission or act, whether posted, emailed, transmitted, submitted, advertised, offered or otherwise made available in the website (whether by we or any third party through the website);
  • any unauthorized access to or use of the Website and/or Mobile App or our servers, data or information;
  • any cessation, termination or disturbance of transmission to or from the Website and/or Mobile App;
  • any computer viruses, worms, trojan horses or other malware or by trespass or burdening network capacity whether transmitted to or through the Website and/or Mobile App whether due to the actions of any third parties or otherwise;
  • any transaction or transmission between you and any third party provider of products or services of any kind in any medium whatsoever;
  • any harassment, abuse, stalking, threatening, defamatory, offensive, infringing, violating or illegal submission, material, content, message, transmission or act by any user of the website or otherwise.

10. Prohibitions, Representations and Warranties
10.1 You shall not upload, post, transmit, transfer, disseminate, distribute, or facilitate distribution of any content, including text, images, video, sound, data, information, or software, to any part of the Website and/or Mobile App including but not limited to (i) your profile; (ii) the posting of your Service; (iii) the posting of your desired Service; or (iv) the posting of any opinions or reviews in connection with the Website and/or Mobile App, the Service, the Service Professional, or the User (collectively referred to as “Submitted Content”) that:-

  • misrepresents the source of anything you post, including impersonation of another individual or entity of any false or inaccurate biographical information for any Service Professionals, provides or create links to external sites that violate this Terms of Use, is intended to harm or exploit any individual in any way or is designed to solicit, or collect personally identifiable information of any person without his or her express consent;
    invades anyone’s privacy by attempting to harvest, collect or otherwise utilize or publish any of their information without their knowledge and willing consent;
  • contains falsehoods or misrepresentations that could damage the reputation and/or interest of Ant Unity or any third party;
  • is pornographic, harassing, hateful, illegal, obscene, defamatory, libellous, slanderous, threatening, discriminatory, racially, culturally, or ethnically offensive; incites, advocates, or expresses pornography, obscenity, vulgarity, profanity, hatred, bigotry, racism or gratuitous violence, encourages conduct that would be considered a criminal offence, give rise to civil liability or violate any law, promotes racism, hatred or physical harm of any kind against any group or individual, contains nudity, violence or inappropriate subject matter, or is otherwise inappropriate;
  • is in whole or part copyrighted, protected trade secret or otherwise subject to third-party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from the rightful owner to post the material and to grant Ant Unity all of the license rights granted therein;
  • is intended to threaten, stalk, defame, defraud, degrade, victimise, or intimidate an individual or group of individuals for any reason or to incite or encourage anyone else to do so;
  • intends to harm or disrupt another user’s computer or would allow others to illegally access software or bypass security on websites or servers through any means;
  • advertises or solicits a business not related to or appropriate for the Website and/or Mobile App (as determined by us in our sole discretion);
    distributes or contains viruses or any other technologies that may jeopardise our interests and/or property of our Users;
  • contains links to commercial services or websites, except as allowed pursuant to the Terms of Use;
    is non-local or irrelevant content; or
  • contains identical content to other open postings you have already posted, or uses any form of automated device or computer programme that enables the submission of postings without our express written consent.

10.2 You will not send messages to other Users whom you have contacted via or through the Website and/or Mobile App containing:

offers to make money transfers and/or request for any money for the Services; or
unsolicited advertising or marketing of a service that is (i) not offered on the Website; or (ii) is offered on an external website.

10.3 While using the Website and/or Mobile App, you shall not:

  • post content or items in any inappropriate category or areas on the Website and/or Mobile App;
  • violate any laws, third-party rights and/or any provision of the Terms of Use;
  • fail to deliver payment for Services subscribed by you;
  • circumvent or manipulate any fee structure or billing process that we may have or implement;
  • post false, inaccurate, misleading, defamatory, or libellous content (including personal information about any Website user);
  • leave any untrue or inappropriate feedback about a Service Professional and you shall at all times be cautious and shall practice good judgment in leaving any feedback.

10.4 You are solely and fully responsible for your own Submitted Content and the consequences of posting or publishing it. You hereby affirm, represent, and/or warrant that:

  • you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright or other proprietary rights in and to any and all Submitted Content;
  • you have the written consent, release, and/or permission of each and every identifiable individual person in the Submitted Content to use the name or likeness of each and every such identifiable individual person; and
  • you agree to pay for all royalties, fees, and any other monies owing any person by reason of any Submitted Content posted by you to or through the Website.

10.5 You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content, that you publish or display on or through the Website and/or Mobile App, or transmit to other Users. You understand and agree that Ant Unity may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Website users or others.

11. Service Professional
11.1 If you are an individual using the Website and/or Mobile App or have registered for an Account as a Service Professional, you represent and warrant that you have the authority to bind the individual and/or company that is responsible for and operates the business as a Service Professional and your acceptance of the Terms of Use will be deemed an acceptance by that Service Professional.

11.2 By signing up, registering, or creating an Account on the Website and/or Mobile App as a Service Professional, you agree and undertake to comply with any requests for information which Ant Unity may make for the purpose of verifying the legality, legitimacy, conduct and proper establishment of your (i) business, company or operations; and / or (ii) provision of the Services.

11.3 Service Professional shall not:-

  • register or list on the Website in a category of Service which they do not offer or that is irrelevant to or inappropriate for the Service they are offering;
  • misrepresent the location(s) at which they will provide a Service;
  • include third party brand names or other inappropriate keywords in their Profile, title or any posting, messages or submission made in or through the Website;
  • use misleading titles, words or phrases that do not accurately describe the Service they provide;
  • include any information in their Profile that is fraudulent or otherwise incorrect;
  • do anything to circumvent or avoid any fees that Ant Unity may charge;
  • conduct fraud or misconduct on any promotions or partnerships which We may conduct;
  • use their Profile or the Website for promoting (i) products or goods; (ii) Services which are not offered by the Service Professional through the Website; (iii) Services which are not a recognised category on the Website; (iv) any website, service, product, party or anything not directly related to their Service or otherwise prohibited by Ant Unity in its sole discretion from time to time; or (iv) any services that may be prohibited under law;
  • solicit Users or any person to pay or do anything not specifically permitted by these Terms of Use or by Ant Unity as it may in its sole discretion determine from time to time;
  • offer or solicit any Service or do anything that contravenes these Terms of Use, the Privacy Policy, Refund & Cancellation Policy, Additional Policies and/or any laws.

12. User
12.1 User shall not:

  • commit to purchasing or using a Services with no intention of paying for such Services;
  • sign up, request or negotiate a price for, use, or otherwise solicit a Services (i) with no genuine intention as at the time of such conduct of following through with your use of or payment for the Services; (ii) for the purposes of using pricing, quotations or other information received in doing so for commercial or competitive purposes, business or market intelligence purposes or general surveying; or (iii) any other non-personal use; and/or
  • request for or agree to purchase a Service when (i) you know, have reason to believe or have been put on notice that you do not meet the Service Professional’s terms; or (ii) with the intention of causing disruption, committing fraud or other tortious or illegal purpose.

13. No Confidentiality
Without prejudice to the Privacy Policy, Refund & Cancellation Policy and any Additional Policies, you acknowledge and agree that Ant Unity do not guarantee any confidentiality with respect to any Submitted Content by user, including without limitation, your Profile or information conveyed, posted or shared by you, that is hosted and /or published on the Website and/or Mobile App.

14. Amendment
14.1 Ant Unity reserves the right, in its sole discretion, to change, modify or otherwise amend the Terms of Use and any other documents incorporated by reference at any time. It is your responsibility to review the Terms of Use for any changes. Your use of the Website and/or Mobile App following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use.

15. Termination
15.1 Ant Unity reserves the right at any time and from time to time to discontinue, temporarily or permanently, the Website, Mobile App or any part thereof with or without notice and in its sole discretion. You agree that Ant Unity shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website and/or Mobile App.

15.2 You hereby acknowledge and agree that Ant Unity may at its sole and absolute discretion has the right (but not obligated) to delete, terminate, or deactivate your Account, block your email or IP address, cancel the Website and/or Mobile App or otherwise terminate your access to or participation in the use of the Website or any part thereof, or remove and discard any Submitted Content on the Website and/or Mobile App immediately and without notice and for any reason which is may but is not obliged to disclose.

15.3 Upon termination of your Account, your right to participate in the Website and/or Mobile App in any way shall automatically terminate, whereby the following shall occur:

  • your Account will be disabled and you may not be granted access to your Account or any files or other data contained in your Account. However, such residual data may remain in the Ant Unity system;
  • all licenses granted to you will immediately terminate;
  • Ant Unity shall not be liable to you or any third party for any termination of your access to the Website and/or Mobile App. Ant Unity retains the rights to use any data collected from your use of the Website and/or Mobile App; and
  • all related licenses you have granted hereunder shall remain in effect for the foregoing purpose. In no event is Ant Unity obligated to return any Submitted Content to you. All terms and conditions and rights in favour of Ant Unity shall survive termination and remain in the full benefit of Ant Unity.

 

15.4 You agree to indemnify and hold Ant Unity, and its officers, managers, members, affiliates, successor, assigns, directors, agents, suppliers, and employees harmless from any claim or demand, including reasonable legal fees and court costs, made by any third party due to or arising out of the termination.

16. Intellectual Property Rights
16.1 The content on the Website and/or Mobile App (exclusive of all Submitted Content), including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like (“Data”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by Ant Unity, subject to copyright and other intellectual property rights under applicable laws and international conventions. Such Data and /or Marks are or may become protected by copyright, trademark, patent, trade secret and other laws, and Ant Unity owns and retains all rights in such Data and Marks. All other trademarks, names and logos on this Website are the property of their respective owners.

16.2 Data on the Website is provided to you for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.

16.3 We reserve all rights not expressly granted in and to the Website and/or Mobile App. You agree not to use, copy, or distribute, any of the Data other than as expressly permitted herein, including any use, copying, or distribution of Submitted Content obtained through the Website for any commercial purposes. If you download or print a copy of the Data for personal use, you must retain all copyright and other proprietary notices contained thereon. You agree not to circumvent, disable or otherwise interfere with security features of the Website or features that prevent or restrict use or copying of any Data or enforce limitations on use of the Website or the Data therein.

17. Disputes
17.1 Your interactions with other users, whether individuals, companies and/or organizations and whether Service Professional or Users, found on or through the Website, including payment of and performance of any Service, and any other terms, conditions, warranties or representations associated with such transactions or dealings, are solely between you and such third party or user. You should take reasonable precautions and conduct any necessary investigation or inquiries you deem necessary or appropriate before proceeding to hire, pay or transact with such third party or user for any purpose whatsoever.

17.2 You understand and acknowledge that deciding whether to:

  • use the Services of a Service Professional
  • provide Services to a User; or
  • use information contained in any Submitted Content
  • is your personal decision, for which you alone are responsible. You understand that Ant Unity does not and cannot make representations as to the suitability of any user you may decide to interact with on or through the Website and/or the accuracy or suitability of any advice, information, or recommendations made by any user.

17.3 In the event of any dispute between you and a User, Service Professional or any other third party or user in relation to the Website and/or Mobile App, such dispute shall be resolved between you and such User, Service Professional or any third party or user, and Ant Unity shall not have or hold any responsibility, liability or obligation in relation thereof.

18. Advertisements and Third-Party Links
18.1 Aspects of the Website, Mobile App and other of our Services may be supported by advertising revenue. As such, Ant Unity may display advertisements and promotions on the Service. The manner, mode and extent of advertising by Ant Unity on the Website and/or Mobile App are subject to change and the appearance of advertisements on the Website and/or Mobile App does not necessarily imply endorsement by us of any advertised products or services. You agree that Ant Unity shall not be responsible or liable for any loss or damage of any sort incurred by you as a result of any such dealings or as the result of the presence of such advertisers on the Website and/or Mobile App.

18.2 The Website and/or Mobile App may provide, or third parties may provide, links, contact forms and/or phone numbers to other websites or resources, including, without limitation, social networking, blogging and similar websites through which you are able to log into the Website and/or Mobile App using your existing account and log-in credentials for such third-party websites. You acknowledge and agree that Ant Unity shall not be responsible for the availability of such external sites or resources, and shall not be liable for any content, advertising, products, goods or services on or available from such websites or resources. Unless expressly stated on the Website and/or Mobile App, links to third-party sites should in no way be considered as or interpreted to be our endorsement of such third-party sites or any product or service offered through them.

18.3 We do not monitor or have any control over, and make no claim or representation regarding third party websites. To the extent such links are provided by us, they are provided only as a convenience, and a link to a third-party website does not imply our endorsement, adoption or sponsorship of, or affiliation with, such third-party website.

18.4 You further acknowledge and agree that Ant Unity shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, advertising, product, goods or services available on or through any such website or resource. You also acknowledge that it is your obligation to comply with any terms and conditions of any third parties that you may come into contact with either directly or indirectly through the use of the Website and/or Mobile App, and you accept all responsibility thereof. Your dealings and communications through the Website and/or Mobile App with any party other than us are solely between you and such third party. Any complaints, concerns or questions you have relating to materials provided by third parties should be forwarded directly to the applicable third party.

19. No Agency or Partnership
19.1 You hereby acknowledge and agree that no agency, partnership, joint venture, or employment is created as a result of the Terms of Use or your use of any part of the Website and/or Mobile App.

20. Entire Terms
The Terms of Use, together with the Privacy Policy, Refund & Cancellation Policy and any other legal notices or additional policies published by us on the Website and/or Mobile App, shall constitute the entire agreement between you and Ant Unity concerning the Website and/or Mobile App. If any provision of the Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms of Use, which shall remain in full force and effect.

21. Governing Law
21.1 These Terms of Use shall be governed by the laws of Malaysia and you agree to submit to the jurisdiction of the courts of Malaysia in the event of any claims or disputes.